Shipping Policy

Effective Date: April 27, 2025 

At MINTOPICS, we are dedicated to delivering your premium fragrance products securely and efficiently. This Shipping Policy outlines our shipping methods, delivery times, costs, and related processes. By placing an order on https://mintopics.xyz/, you agree to the terms outlined below.

1. Order Processing Time

  • Processing Time: Orders are processed within 1-3 business days (excluding weekends and public holidays).

  • Order Verification: All orders are subject to verification and approval. We may contact you if further information is required.

  • Order Changes: Once your order is processed, we are unable to make any changes or cancellations. Please ensure that all order details are correct before confirming your purchase.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping MethodDelivery Time
Standard Domestic (USA)3-7 business days
Express Domestic (USA)1-3 business days
International Standard7-14 business days (varies by region)
International Express5-10 business days (varies by region)

Note: Delivery times are estimates and may be affected by factors such as customs processing or unforeseen weather conditions.

3. Shipping Fees

  • Domestic (USA):

    • Standard Shipping: $5.99 (Free on orders over $100)

    • Express Shipping: $14.99

  • International:

    • Shipping fees are calculated at checkout based on your location and chosen delivery method.

    • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email containing a tracking number.

  • You can track your order using the provided tracking link.

5. Delivery Issues

  • Incorrect Address: Please ensure that your shipping address is accurate. We are not responsible for delivery failures due to incorrect or incomplete address information.

  • Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately. While we will assist in working with the carrier, MINTOPICS is not liable for missing packages once they are marked as “Delivered.”

  • Delayed Deliveries: MINTOPICS is not responsible for delays caused by the carrier, customs clearance, or other unforeseen circumstances.

6. International Shipping Considerations

  • Customs & Duties: International customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

  • Customs Delays: Customs clearance may cause delays in delivery beyond the estimated delivery time.

7. Failed Delivery Attempts

If a delivery attempt fails due to:

  • Incorrect address

  • Unavailable recipient

  • Refusal to accept delivery

The package may be returned to us. Any reshipping costs will be the responsibility of the customer.

8. Contact Us

If you have any questions or concerns about your delivery, feel free to contact us:

MINTOPICS
Address: 2795 Gerald L. Bates Drive, Cambridge, Massachusetts, United States
Phone: 617-873-0033
Email: contract@mintopics.xyz
Website: https://mintopics.xyz/