Refund and Return Policy
Effective Date: February 19, 2025

At MINTOPICS, we are committed to ensuring your satisfaction with our premium fragrance products. If you are not entirely satisfied with your purchase, our Refund and Return Policy outlines the process for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • Returns must be initiated within 14 days of receiving your order.
  • Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items:

  • Opened or used perfumes.
  • Gift cards or promotional items.
  • Items marked as “Final Sale.”

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at contract@mintopics.xyz with your order number, item(s) to be returned, and the reason for the return.
  2. Approval: Our support team will review your request and provide return instructions if eligible.
  3. Ship the Item: Pack the product securely and send it to the address provided. Customers are responsible for return shipping costs unless the return is due to our error.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Processed within 7-10 business days to your original payment method.
  • Partial Refunds: May apply if the item is not in its original condition or is missing parts.
  • Shipping Fees: Original shipping costs are non-refundable, except in cases of incorrect or defective items.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of delivery. We will guide you through the process and arrange a replacement.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  1. Notify Us: Contact us at contract@mintopics.xyz within 48 hours of delivery.
  2. Provide Evidence: Share clear photos of the damaged or incorrect item.
  3. Resolution: We will offer a replacement, exchange, or full refund, including return shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or payment provider.
  2. Contact your bank, as processing times may vary.
  3. If you still have concerns, reach out to us at contract@mintopics.xyz for assistance.

7. International Returns

International customers are responsible for return shipping costs, customs duties, and taxes. We recommend using a trackable shipping method to ensure safe delivery.

8. Contact Us

For any questions or assistance with returns and refunds, reach out to us:

MINTOPICS